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Lead times – what do you quote clients?

Posted by Sarah•15 days ago

How long do you guys quote from order to installation? We say 8–10 weeks but we're often done in 6. Don't want to overpromise and then stress. What's your standard lead time?

6 Replies

James

14 days ago

We quote 10–12 weeks. Usually deliver in 8. Clients are happy when it's early. If we quoted 6 and took 8 they'd be upset.

Marina

14 days ago

Same. We say 10 weeks. Gives us buffer for supplier delay or busy period. Underpromise overdeliver.

Dave

13 days ago

We do 8–10. For custom or complex we say 12. Never had a complaint about being early.

Elena

13 days ago

We quote 10. If we're slammed we're still ok. If we're quiet we look like heroes. Win win.

Tom

12 days ago

12 weeks for custom. 8 for standard. We had one supplier delay last year and we were glad we'd quoted 12.

Sarah

12 days ago

Ok we'll bump to 10 weeks then. Thanks.

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